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The webinar was very informative and covered all the key elements of VA benefits needed to be successful as a claims representative.  The instructor was very knowledgeable on the content and did an excellent job presenting the information.  I highly recommend the course. 


Jerry Dilworth, Accredited Agent

Jonesboro, GA 

Karen, this is so incredibly helpful and of course, I’ll give you time.  I am meeting with a family next week and just want to do the right thing by them without being violative of VA rules.  So different from Medicaid and it gets really squirrely for us practitioners on the front lines.  Again, I couldn’t do what I do without your support, commitment and service (Jay, too)!

Helayne Levy Payne, M.A., J.D., CDP, CADDCT, LL.M. in Elder Law

Shallotte, NC


Hey Jay- The training was terrific. I want to compliment you and the whole crew at for all the work that you have done in providing this training. I am a COMBAT DISABLED VIETNAM VETERAN and I have been representing and advocating for ALL veterans since 1982. I have also been training other Reps for over 30 years and I have to say that your training is far superior than that which I have seen from all of the Veterans service organizations. Your training taught this old dog some new tricks. When you think you know everything, you know nothing. From the perspective of the Webinar, I am happy to have participated and will use some of the info that Karen articulated during the presentation. One question; is there any way that I can access the Webinar to review all of the topics that we spoke of during the presentation? Please get back to me or just email the 700 or so pages. Thanx-


John Dorrity, VSO, Claims Agent

Veterans Service Bureau, Ocean County, NJ



"When I first started practicing elder law back in the mid-Nineties I distinctly remember law issues...but also the "how to" issues to serve my elder
law clients.

Years later, with the same trepidation I moved my practice into the area of Veterans Benefits...I saw the opportunity to serve the Greatest
Generation, but frankly I was concerned about how to actually help this group...I didn't have nearly the grasp of VA issues that I had with I listened to my VA mentors...attorneys Victoria Collier and Rick Law...and I dove in.

I invested in VisPro software and joined the about a lifesaver!  The software, designed to take me and my staff through the filing
of VA claims, is like a breath of fresh is intuitive...and gives help every step of the way.  Vis Pro almost anticipates my questions and then
answers them in a way I can understand and pass on to my clients.

What I didn't fully grasp when I invested in the software was the value of the List about a sharing community!  Karen McIntyre and her
team are like a research think tank...a question is posted by an attorney like me and within a short period of time I am given the answer to my
question with legal citations where needed....while they are not practicing law  in the responses...they do give me the direction and confidence I
need to practice in this ever-evolving area.

I would be lost without Vis Pro...anyone practicing in the area of VA benefits should invest in this gets my highest recommendation!

William G. Hammond, JD
Overland Park, KS

I just wanted to send you a personal note and tell you that I consider you my most valuable team members as we fight for our Veterans and their families.  I don’t know what I would
have done without reading your posts on listserve this year and digging through sharefile.  Your fast, helpful answers to my specific questions have saved me from gloom and doom
time and time again.

The ability to submit documents to the VA through Vispro is a game changer!  You continue to seek out and develop innovative solutions that improve our VA practice.

I really don’t know what I would do without you!

Thank you!

Dawn Douthat
Kentucky Elder Law, PLLC

With full disclosure, I was involved in its creation in the beginning, but do not have any financial involvement now.

I do believe it is the best software out there to assist with training legal teams, with compiling the VA application, and with the listserve to have a community to be in and learn with and
from. It is continuously updated with each VA change. I would not want to practice without it.

Victoria L. Collier, CELA
The Estate & Asset Protection Law Firm
Decatur, GA

Re: CLE webinar...

I always learn something new from Karen even when I think I'm just taking a refresher course.  Keep up the great work!

Sabrina Scott
The Estate & Asset Protection Law Firm
Decatur, GA



Re: CLE webinar...

It was a good presentation.  Efficiently organized and presented.  Well covered.  Clear and succinct.   I will use the service in the future.

Roy Berwick
Legal Aid Sociaety
Louisville, KY

Rita and Karen

I was contacted by a Kaiser physician to see a veteran who was needing support and resources due to being paralyzed as a result of a fall he sustained years earlier.  I thought this
would be a non-service connected pension claim due to their financial hardship - so did everyone else.

Come to find out he was 10% service connected for degenerative arthritis of the spine.  It was my assumption that this could of caused the fall since he was trying to step onto a curb.  
As someone with degenerative arthritis of the spine I'm aware of foot drop/drag or something of the sort.  We filed a claim with the VA based on this premise.  The physician felt that it
was definitely feasible.

I'm glad to report that the VA has concurred with our claim for compensation!!!  I'm just ecstatic!!!  This veteran is now 100% service connected and eligible for automobile and
adaptive equipment and special home adaptation for his disabilities.  He received an initial check for $75,000 this weekend.  As taught by you both, I claimed the loss of legs, buttocks,
etc., along with aid & attendance for the Special Monthly Compensation.

My success is definitely your success.  Thanks for your teaching and inspiration.


Rev. Larry Robert, M.Div.
VITAS Healthcare
Atlanta, GA

Excellent from content to delivery - I am constantly amazed at your knowledge and the thoroughness of your work Karen and supporting staff! (Down to the very detail of three seals on
the back side of the envelop containing the Certificate of Attendance :))
I know you have many, many, many clients, yet I feel I'm the only one - I know you cater to each one of us - what an accomplishment.
It speaks to your truly caring and desire to help us benefit the Veterans, and their families.
Thank you!

Deborah J. Carroll, VA Accredited Agent
Winter Park, FL

Hi Jay, Karen & Rita

I just wanted to drop a quick line and say thanks for all you do. I know it's your business, but it's evident that you’ll have a passion and desire to help people. The listserv is always so
informative, and you respond very quickly. Vispro is def a big help. Anyway, just a little random email to say thanks and that you’re appreciated.

Hope you are all having a wonderful day!

Brandon Arkin,Esq
Delray Beach, Florida 33445

Karen's knowledge is so extensive and up to date. If there is a way to help a Veteran or a Widow she is willing to share her knowledge. I have been attending the VAGA conferences
however this time I was not able to attend this year. So, the webinar was the next best way to gain my CLE hours. The material that arrived the day before the class provided by Jay
was great. This duel team gives so much of themselves. Thank you Karen and Jay.

Helen Justice, accredited agent
Roseville, CA

Dear Karen & Rita:

Thank you for the guidance and reference information for withdrawal from a Claimant’s existing case.  I continue to be amazed at the depth of knowledge and the multitude of forms
you have created for VisPro members to benefit from.  Thanks.

John C. Holden
Attorney & Counselor at Law
Bartlesville, OK. 74005

Thanks so much, for this, and all that you and your team does.  Typically, I sit through VA related CLE’s and get frustrated at the imprecise information being passed along. When I sit
through a VisPro presentation, I always come out of it more knowledgeable and better informed.

Chris Johnson
Takacs McGinnis Elder Care Law, PLLC
Hendersonville, TN


Karen is a very knowledgeable and interesting speaker.  The materials are excellent and well organized.  Highly recommended.  

Richard L. Newman, Esq.
Doylestown, PA

Thanks to you and VisPro forms and list serve!!  We won the BVA appeal for a client a year ago. Just today, we received the award.  Each of the six retroactive years was different, of
course.  The resultant retroactive benefits award would not have been possible without your, Rita's, and VisPro's help concerning claim forms and EVRs for the last six years going
back to the effective date in 2011.  It took quite a bit of back and forth with the VA on the "new claim" forms using them to go back that far and with EVRs for every year since but it all
worked out.  Now we have to have the fiduciary appointed ASAP.  

Kudos to VisPro!!

Richard R. Vouga, J.D.
Vouga Elder Law & Estate Planning
Chesterfield, Missouri


I have to admit that I only reluctantly bought your VisPro program.  Many software systems promise a lot but deliver little. And it was only because of the praise of VisPro by other attorneys that I handed you my charge card at the Life Care Planning Law Firms Association seminar.

I am pleased to tell you that my Care Coordinator, Vickie Rech, and I are thrilled with VisPro.  It has saved us untold time in helping our clients apply for Aid and Attendance benefits.  

VisPro has taken the steep learning curve and just about flattened it out.  VisPro tells us what questions to ask, which forms to use, and offers comprehensive explanations and tips along the way.

As lagniappe, your email Q & A is invaluable also.  We posted some questions that would have taken us hours to resolve on our own, and almost immediately, you and Victoria Collier came back with comprehensive, well written responses.  We have gotten our money’s worth from the email Q & A alone with the time you saved us in the first few weeks.  We feel as though we have a well seasoned professional standing over our shoulders guiding us through the learning process.

Congratulations on one heck of a product and incredible service and, please, keep up the good work because we need you.

With best regards, I am

Sincerely yours,

Joseph R. Gilsoul
VA Accredited Attorney
Weems, Schimpf, Gilsoul, Haines, Landry & Carmouche
Shreveport. LA

Also from Joe Gilsoul:

I took the time to listen to your video, and it is terrific. I think you need to emphasize more that everyone who purchases your software needs to make the time to listen to the video.

You sure have a marvelous product. As I’m now doing these forms myself until I can get a new person hired, I am really learning just how marvelous it is. Nothing like it exists for any
other … anything.

I found this webinar extremely well organized and well presented. I can't see how you could have possibly done a better job.

"karen is one of kind"

You always provide service “above and beyond the call of duty.” (My goal over the next year is to become well-versed in the service-connected aspect of the VA law. We’ll see how that
goes. The information you make available will be particularly valuable in that pursuit.)

Kemp Scales
VA Accredited Attorney
Titusville, PA

First, thank you for the training and the test materials that you offered in the past.  After 14 months and several phone calls to the OGC, I finally got the "invite" to take the Claims
Agent Exam.

The materials that your organization provided were so very helpful in helping me to study and prepare for the exam. Your test, which I passed, materials along with the answer key
citations were also really helpful during the study process.  

Lillian C. Pitts, MSM, MSS
American Legion Certified Post Service Officer
NVLSP Service Officer Training Course Graduate
Executive Secretary, Life &Transitions Human Services Ctr., Inc., St. Augustine, FL 32092

You are, by far, the best resource we have (and we have a lot of resources) so thank you!

Helayne Levy, J.D., LL.M. in Elder Law
VA Accredited Attorney
Licensed in North Carolina and New York

I was extremely pleased with the webinar.  The level of knowledge and expertise that is expressed and shown throughout the presentation is bar none.  Additionally, it is a plus to be
able to ask questions directly to the presenters.  I have NO complaints, other than I wish that I could participate in more of the webinars.

Lillian Pitts, MSM, MSS
American Legion


I am thrilled to report that after 10 months, we successfully had a claim APPROVED after an initial denial based on questioning of assets transferred to a non-grantor irrevocable trust.

I submitted the claim for reconsideration along with a copy of the trust for review and the VA awarded the benefit back to the origination date.

Your help and guidance was instrumental and I can't thank you all enough for the timely and accurate information.

Christina Drumm Boyd, BHS, CSA, GCM
Accredited U.S.Veterans Administration Agent
Care Connect of Hampton Roads, Inc.
Virginia Beach, VA  

Karen was able to pack a significant amount of information into the CLE webinar.  The resources she provided will be an asset to our practice in this area of law.  I am so happy she did
current updates on the laws and regs.  I feel so much more confident on the subjects she covered.  The CLE I did before the course was an audio recording from 2012.  It looks like
much has changed!  So glad I took the course.  I also appreciated the way she wove in representation pitfalls and how she highlighted important intake questions for all intakes in an
elder law practice (including  estate administration).  I wish we had more time to go over the topics in the webinar.  I think the materials will help cover those topics we did nto go over in
depth.  I am interested to listen to her 6 hour lecture

Daniella Keller, Esq.
Rowlands and Lebrou

VisPro is the most comprehensive VA Application software on the market, including forms for Improved Pension, Compensation, Dept. of Defense, Health Care and Burial benefits. The
help boxes throughout are a great way to train new staff, saving time and unnecessary novice errors.  Worth the investment.

Victoria L. Collier, CELA
Decatur, GA


Karen did a great job of presenting the materials in an easy to understand format.  She takes an overwhelming topic and breaks it down into units that are practicable.

Susan Graham
Senior Edge Legal
Boise, ID

Karen and Jay,

Susan has forwarded this request to Terri in our office.  I just wanted to touch base with you and thank both of you for the help you have given me with the VisPro program and
training.  I am retiring effective July 31 and want you to know all that you do for the Veterans to help them obtain benefits is appreciated.  As with the elderly, Veterans are often an
underserved population and it is nice to know there are people like you that are addressing that problem.

Barbara J. Miller
Senior Edge Legal
Boise, ID

We have been working with VISPRO / Karen McIntyre since 2010 and have found this to be one of the best resources for Veterans Benefits available.  I have employed Karen as a
consultant as well and whenever I have a concern or need guidance or clarification she promptly provides me with the information that I need.


April Rowh
Legal Assistant
Sheri A. Peters, Esq.
Munroe Falls, Ohio 44262

Six years ago, I started my journey with assisting our veterans with their VA pension applications.  I had no prior knowledge of what to do or how to complete an application.  I owe my
success in this field to the webinars provided to me by the creators of VISPRO.  They are very detailed and informative, and they provide you with the tools you need to successfully
advocate for our Veterans.  I would recommend participation in all of the webinars to further your education on assisting our veterans.

Taking the sample VA examination was an eye opener.  It brought to light my strengths and weaknesses.  This examination is a great guide to those who are going to take the
accreditation examination.   

Joanne Solometo
VA Benefit Specialist
Rothkoff Law Group
Cherry Hill, NJ  08002

"Karen McIntyre has spoken twice at Suffolk University Law School in Boston.  On both occasions, she was a key speaker, highly rated and we found her presentations and knowledge
of VA most beneficial to our attendees and would welcome her again as a speaker."

Carole Wagan
Director, Advanced Legal Studies
Center for CLE & Academic Conferences
Suffolk University Law School

" I just have to say that Vis-Pro is an amazing help cutting through the red tape of the VA application process. It is an amazing information database and a wonderful time saver. I love
the easy referencing, the fact that the forms are self explanatory and the tabs for reference. I feel like I have all the tools at hand that I need to be able to help my clients in the best
way possible."

Kelcee-Rebecca Hetue, Legal Assistant to  Joe H. Kimmel, VA claims
The Kimmel Law Firm
Paducah, Kentucky

I have participated in Karen's CLE webinars at least three times.  Her materials are well organized and easy to follow.  She makes the many VA benefit programs understandable and
explains how they apply to my clients.  She is a great resource.

Thanks.  Susan.
Susan M. Graham
Senior Edge Legal
Boise, ID


The marketing materials offered by Veterans Information Services, Inc. are excellent.  Several of lawyers in this firm sat in on Karen’s marketing presentation and we all found it very

Sincerely yours,

Alexander M. Taylor, Esq.
Kennerly, Montgomery & Finley, P.C.
Knoxville, Tennessee 37902

I took Karen’s training course in 2011 before I start practicing VA Pension Benefits law.
It was a very comprehensive course that covers all related areas to VA Benefits.
The written materials are also very comprehensive and helpful, and I still use those materials for guidance.
This course is a “must” for anyone who would like to start assisting people for their VA benefits.  
Best regards,

Ms. Mieko Shikuma
Shikuma Law Offices, PLLC
Seattle, WA 98133

We all work hard and every so often it is good to get a thank you. Without your help, enthusiasm, and advocacy for veterans, we would not be where we are today. Your work on the
list serve is unbelievable and the VISPRO documents are worth their weight in gold. Thank you for your work, encouragement, and for all the work you do.

David Wingate,
Elder Care Attorney & Accredited Veterans Attorney
Senior Life Care Planning, LLC

A personal, deeply felt thanks for your many hours of effort on this listserv. And for the seminars you provide. You are a tremendous resource that my firm, and I'm sure many others,
could not do without. The help you provide in understanding the VA laws has assisted me in providing much better service to our nation's veterans. Thank you.

Donald D. Vanarelli, Esq.
Law Office of Donald D. Vanarelli
Westfield, NJ 07090

You are an indispensable resource (and blessing) for my practice, and most importantly for my clients!  Thanks again and again.

Gregory T. Pearce
Attorney at Law
Wakefield, MA and Cambridge, MA

"Your seminars are the best."  Sheri.

Sheri A. Peters, Esq.
Certified Specialist in Estate Planning, Trust and Probate Law
Williger & Peters
Monroe Falss, OH

I just wanted to take a minute to express how amazing you are in helping Veterans and their families get the needed services they deserve.  You truly are a gem and we are all lucky to
have such an advocate out there. I wish I had even 1/2 of what you know about all of the Veteran's Benefits. You go above and beyond and I wanted to take a moment to tell you how
appreciated and valuable you are.   Hope you and Jay are well.

Warm Regards,
Angie Griffith
Estate Planning and Elder Law Firm, PC
Arlington, VA

A thank you & testimonial:

Thank you for your tireless efforts on the part of our US wartime veterans and those of us who serve them. Your expertise, experience, and enthusiasm always provide timely updates
and seasoned counsel. You are a 'priceless' professional resource that is available to us at a 'pittance' of its actual value.  
!Viva VisPro and the McIntyres!

Rick L Law, Esq., VA Accredited Attorney

Rick L Law, Attorney
Law ElderLaw
Aurora, IL 60502
Learn more about us at


I have to tell you--the software is amazing.  I was so confused and overwhelmed and nervous, but just working through your forms and suggestions and help boxes helped so much.

I am so impressed with you and how diligent and helpful you are.

Many thanks,

Sara Polinsky, Esq.

"The biggest difference between doing VA applications this year compared to last is VisPro"

Teresa Houston, Hurley Law Firm
Life Care Planners Law Firms Association Conference
New Orleans, LA, September 13, 2008

Your excellent and impressively timely responses and continued improvements (like categorizing
the responses to make it easier for us to save them to the List-Serve Journal) really adds value
to an already valuable product.

Great job.


Joseph R. Gilsoul
Weems, Schimpf, Gilsoul, Haines, Landry & Carmouche
Shreveport, LA 71104

"VA Aid & Attendance applications are intimidating and difficult to follow.  If they are not properly completed, benefits will be denied and there could be a year long period before the
application can be resubmitted.  VisPro is the solution to these issues.  VisPro provides incredible guidance for what information needs to be placed on which line and what does not
need to be included.  It even provides a calculator to estimate the income level necessary for benefit qualification and what the award should be.  If your practice involves VA benefits,
this is the must have solution for application guidance."

Miles P. Hurley
Hurley Elder Care Law
Atlanta, Georgia  

"As a manager of 3 Assisted Living Communities in Massachusetts I have had the pleasure of doing business with the owners of VisPro since 2004.  They have helped many of our
residents successfully filter through the complicated VA process and given our residents the needed support to obtain the VA benefits that these Veterans deserve and are entitled to
receive.  I am extremely confident that their newest project offering inter-active CDs will be simple to use and cost effective."

Walter O'Hanian
Christopher Heights Assisted Living
Attleboro, MA

"These CDs, produced by nationally recognized experts on Veterans Administration benefits, provide the user with a step-by-step guide through the VA maze.  By anticipating virtually
every scenario that you or your client might face, the authors have taken all mystery out of the application process."

Dan Munster, Attorney at Law
Atlanta, GA

“The authors of VisPro have served our clients well for over five years.  Without their assistance in navigating the VA system, families would have been lost in the complicated
application process.  Through the guidance of these professionals, our clients gained access to benefits, which they, as Veterans, deserve.”

Michelle Ettenger
Community Relations Director
Elmcroft of Roswell, GA

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